SHIPPING & RETURNS
Shipping Policy
At Subtle, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we offer a hassle-free return policy. Please read below for details on our return policy.
Eligibility for returns:
All products can be returned within 7 days of delivery for a full refund or exchange. The item must be in new and unused condition, with all tags and labels attached. Please note that items that have been worn, washed, or altered in any way are not eligible for return.
Timeframe for returns:
Returns must be initiated within 7 days of the delivery date.
Condition of the item:
Returned items must be in new and unused condition, with all tags and labels attached. Items that have been worn, washed, or altered in any way are not eligible for return.
Method of return:
To initiate a return, please contact our customer service team at +91 9395329710 or email us at wecare@subtl.co.in with your order number and reason for return. We will provide you with a return shipping label and instructions on how to return the item. Please note that the customer is responsible for the cost of return shipping.
Refunds and exchanges:
Once we receive your return, we will inspect the item and process your refund or exchange within 10 business days. Refunds will be issued to the original payment method. Exchanges will be processed and shipped within 3 business days of receipt of the returned item.
Return & Exchange Policy
Thank you for choosing Subtl as your preferred minimal clothing brand. We want to ensure that your shopping experience with us is as seamless and satisfying as possible. Here is our shipping policy:
1. Shipping Locations: We currently offer shipping within India. We are constantly working to expand our shipping destinations, so stay tuned for updates.
2. Processing Time: Once your order is placed and payment is successfully processed, we strive to process and ship your items within a minimum of 7 and a maximum of 10 business days. Please note that during peak seasons or promotional periods, processing times may be slightly extended, but we will always do our best to get your order out to you as quickly as possible.
3. Shipping Methods and Delivery Time: We partner with reputable shipping carriers to ensure reliable and timely delivery of your Subtl products. The shipping options available to you will be displayed at checkout, and the estimated delivery time will vary depending on your location on and chosen shipping method.
4. Order Tracking: To keep you informed about the progress of your order, we provide order tracking information. Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. This way, you can stay updated on the whereabouts of your Subtl products .
5. Shipping Costs: Shipping costs will be calculated at checkout based on your shipping destination and the selected shipping method. We aim to provide transparent and competitive shipping rates. Please note that customs duties, taxes, or import fees, if applicable, will be the responsibility of the customer.
6. Lost or Damaged Packages: While we take utmost care in packaging and shipping your order, unforeseen circumstances may occur during transit. If your package is lost or damaged, please reach out to our customer support team as soon as possible. We will work with you to resolve the issue and ensure your satisfaction.
7. Order Modifications: Once an order is placed, it is not always possible to make changes or modifications. However, if you need to update your shipping address or have any other concerns, please contact our customer support team, and we will do our best to assist you.
If you have any further questions or require additional assistance regarding our shipping policy, please don't hesitate to reach out to our customer support team. We are here to help and ensure that you have a delightful shopping experience with Subtl.